Forum Discussion

halfpenny's avatar
halfpenny
Explorer | Level 4
2 years ago

Audio transcription malfunction, hard line breaks partway across every line

Recently when I have copied .wma audio transcripts from Dropbox to a Word document, the text inserts a hard line break on every line of the page about 2/3 horizontally across the page, with breaks la...
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LadyBug17's avatar
LadyBug17
Explorer | Level 3
2 years ago

This issue is still happening as of 3:50pmPT

Any progress in solving it?

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi everybody,

 

Thanks for getting in touch about this issue.

 

Our team is already looking into it.

 

Would it be alright if we contacted you through the email associated with the accounts?

 

We'll share more details as soon as we have them.  

  • LadyBug17's avatar
    LadyBug17
    Explorer | Level 3
    2 years ago

    Thank you. Yes, email is fine. I appreciate the efforts.

  • halfpenny's avatar
    halfpenny
    Explorer | Level 4
    2 years ago

    Yes thanks

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi everybody, 

       

      Can you please check if this issue has been resolved on your end? 

       

      The team has confirmed that it should be fixed, and we want to ensure everything is working properly for you.

      • LadyBug17's avatar
        LadyBug17
        Explorer | Level 3
        2 years ago

        Hello...The issue continues as of 10amPT 10/21/24

        There is no change in layout of text from before "hide transcript details" to after. The line break continues.

        thank you

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