Forum Discussion

halfpenny's avatar
halfpenny
Explorer | Level 4
2 years ago

Audio transcription malfunction, hard line breaks partway across every line

Recently when I have copied .wma audio transcripts from Dropbox to a Word document, the text inserts a hard line break on every line of the page about 2/3 horizontally across the page, with breaks la...
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DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hey LadyBug17, 

 

The team has come up with a couple of steps for you to try.

 

If you’re on a Mac, select the text you want to copy first and then press cmd+shift+v.

 

For Windows users, just highlight the text you want to copy and then you should use ctrl+shift+v instead.

 

This should help you maintain the formatting.

 

Would this help you ? 

 

Let us know if you need any further help.

LadyBug17's avatar
LadyBug17
Explorer | Level 3
2 years ago

This did not change the format...On a Mac...The format stays the same with or without transcript details highlighted.  Is anyone else having this issue?  I have been using Dropbox to copy transcript since June with no problem....until October.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi LadyBug17,

     

    Thanks for reaching out and confirming this issue persists.


    I’ve passed your info to the team so they can look into this issue further.


    We really appreciate your patience while we sort this out. 

  • LadyBug17's avatar
    LadyBug17
    Explorer | Level 3
    2 years ago

    Thank you...I look forward to a resolution. The next time I will use the transcription function will be November 4.

    Anyone else reporting this issue?

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey LadyBug17,

     

    We know this is taking a bit longer than we'd like, and we totally understand how frustrating that can be.

     

    Just a heads up that our team is looking into it.

     

    We'll update you as soon as we have more information.

     

    In the meantime, it seems some folks have found success with the earlier solution we provided.

     

    We're addressing each situation one at a time.

     

    Thanks for hanging in there with us.

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