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chtyehimbawm's avatar
chtyehimbawm
New member | Level 2
4 years ago
Solved

Blank Screen Sharing Link

Hey everyone!   Having troubling sharing link with someone (Anyone with a link). Whenever someone clicks the link, the page appear blank white. The link won't load at all, just a white screen. I'...
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  • Megan's avatar
    Megan
    4 years ago

    Hey all, I hope you're doing well! 

     

    It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible. 

     

    Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal for now. Can you also check on your end, and let me know? 

     

    Very thankful that you all brought this to our attention. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey all, I hope you're doing well! 

 

It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible. 

 

Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal for now. Can you also check on your end, and let me know? 

 

Very thankful that you all brought this to our attention. 

  • Estudio Preto e Branco's avatar
    Estudio Preto e Branco
    Helpful | Level 5
    4 years ago

    Thanks Megan. everything seems to be working perfectly now!

  • rockyjost's avatar
    rockyjost
    Explorer | Level 4
    4 years ago

    We seem to be having this issue again. Started out with content not showing, but now a full blank screen. Shortening the URL seems to resolve it, but any time a link is clicked from a comment notification, only a blank screen will appear.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey rockyjost, how are you today? 

       

      Have you tried accessing the link, using a different browser, by any chance? What about incognito mode on your current browser? 

       

      Let me know of the results! 

      • woody5190's avatar
        woody5190
        New member | Level 2
        3 years ago

        I only get the white screen. At first it would open a pdf but not a jpg. now nothing works. Please help! I'm on a basic plan and have never had any problems

         

  • NewCloverleaf's avatar
    NewCloverleaf
    New member | Level 2
    3 years ago

    This is happening to me.  I can access photos on my phone, but they will not populate on my PC using Firefox or Chrome.  The sender has resent new links and it is still not working.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey NewCloverleaf, sorry to hear about this.

       

      Do you have any security apps or extensions that might be blocking the Dropbox website?

       

      If you open the link from an incognito window, do you see the same?

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