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Arnhart's avatar
Arnhart
Explorer | Level 4
3 years ago
Solved

after chrome login my screen blanked

today whenever i try to login from chrome my screen blanked after login. am not able to access my account..

Web
  • Nancy's avatar
    Nancy
    3 years ago

    Hi Arnhart1! Hope it’s OK to jump in here.

     

    Can you please check your original browser for any pending updates? 

     

    Besides that, I’d like to know what’s the version of the browser you're using, as well as the OS version that you’re running on your device.

     

    Thanks a bunch!

8 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Arnhart, sorry to hear about this.

     

    Can you please clear your browser's cache or try another browser and let me know how it goes?

     

    Thanks so much!

  • Arnhart1's avatar
    Arnhart1
    Explorer | Level 4
    3 years ago

    Same problem with all browsers.

    cleared cache and cookies but not resolved...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you happen to be running any antivirus or firewalls on your device Arnhart1?

     

    If so, could you temporarily disable them and let me know how it goes?

     

    Also, have you tried an incognito window with no extensions or plugins running as well? 

  • Arnhart1's avatar
    Arnhart1
    Explorer | Level 4
    3 years ago

    I have no antivirus or firewall.

    tried in an incognito window with no extension or plugin but same problem.

    In Incognito - Dropbox site is opened but as soon as I log in with my id.. screen blanks..

    tried in three different browsers but as I login screen blanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Arnhart1! Hope it’s OK to jump in here.

     

    Can you please check your original browser for any pending updates? 

     

    Besides that, I’d like to know what’s the version of the browser you're using, as well as the OS version that you’re running on your device.

     

    Thanks a bunch!

  • Arnhart's avatar
    Arnhart
    Explorer | Level 4
    3 years ago

    Thank you, Nancy Walter and dropbox team,
    I want to inform you that my issue is resolved.
    thank you for your support.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear all is good now, Arnhart! 

     

    If you need something else, we’ll be around the Community.

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