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cadboss's avatar
cadboss
Explorer | Level 4
5 years ago

Bluebeam not a connected app

In Revu for ipad, I am able to add my Dropbox account but, I cannot see Dropbox team folders. (Team folders are in business accounts.) I have contacted both DB and BB support. I was told by BB suppor...
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Wwarren's avatar
Wwarren
Explorer | Level 3
4 years ago
I received confirmation from BB this week that it also does not work with Dropbox Plus folders. Any folder created with Dropbox basic is visible and accessible to BB but if you upgrade to Plus to get more storage any new folder created after that is inaccessible.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
Wwarren wrote:
I received confirmation from BB this week that it also does not work with Dropbox Plus folders. Any folder created with Dropbox basic is visible and accessible to BB but if you upgrade to Plus to get more storage any new folder created after that is inaccessible.

That seems odd to me, since functionally, there's no difference between a Basic, Plus or Professional account, aside from extra storage and a few features that are only available on paid accounts. Beyond that, they work exactly the same way. Sounds to me like BB doesn't know what they're talking about, or they (or you) confused a Plus account with one of the levels of the Business (i.e. team) accounts that are available.

  • Wwarren's avatar
    Wwarren
    Explorer | Level 3
    4 years ago
    Rich wrote:
    Wwarren wrote:
    I received confirmation from BB this week that it also does not work with Dropbox Plus folders. Any folder created with Dropbox basic is visible and accessible to BB but if you upgrade to Plus to get more storage any new folder created after that is inaccessible.

    That seems odd to me, since functionally, there's no difference between a Basic, Plus or Professional account, aside from extra storage and a few features that are only available on paid accounts. Beyond that, they work exactly the same way. Sounds to me like BB doesn't know what they're talking about, or they (or you) confused a Plus account with one of the levels of the Business (i.e. team) accounts that are available.

    I agree it seems odd.  I confirmed with Dropbox that there is no difference between a Dropbox Basic folder and a Dropbox Plus folder.  Yet here's the response I got from Bluebeam.  This was after forwarding screenshots and logs of my activity.

    "Thank you for the information. After some digging I have confirmation that we do not support Dropbox Plus accounts with Revu for iPad. Utilizing a Dropbox Plus account can result in folders created by the Dropbox Plus account to not show up in Revu for iPad.

    The best way forward is by submitting a Feature Request for Dropbox Plus support at https://suggestions.bluebeam.com in order to share your feedback with the Product team. "

      Any folder created before 2016 (when I upgraded from Basic to Plus) was accessible. Any folder created after that was not.  Old accessible folders that were renamed, became inaccessible.

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