Forum Discussion

DracoNocturne's avatar
DracoNocturne
New member | Level 2
3 years ago

Camera Uploads folder auto deletes?

About a year ago, I could have sworn that a ton of photos I had in my Camera Uploads folder had just magically disappeared. Today, I'm looking at the same folder and it seems I only have photos in th...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
DracoNocturne wrote:

I'm looking at the same folder and it seems I only have photos in there that have been uploaded until about a year ago. I saw somewhere else here in the community that some files may be auto deleted after a year due to inactivity. Can someone define "inactivity" for me.

Dropbox doesn't delete your files, ever. What it will do is delete your entire account (files included) if the account remains idle for more than a year. If you're not on a paid subscription and you don't sign in to the account at least once in a twelve-month period, the account could be deleted due to inactivity.

 

I'm constantly moving, deleting, and uploading files to my drop box. Is that enough?

Yes.

Tixy's avatar
Tixy
New member | Level 2
2 years ago

Hello,

I'm having a similar issue.

My Dropbox App on my Mac and the space via browser aren't in sync,  I didn't have more space (more than the basic offer). So, while I was making space deleting some pictures from the app, suddenly, the whole folder "Camera Upload" disappeared.

Meanwhile I made space, however I can't find anywhere the folder.

Can someone have any suggestion?

Thanks

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Dropbox cannot delete things unless its told to do so. 

     

    If you deleted it from a computer it should be in the Recycle Bin / Trash can unless you got a message from the OS saying it was too big and wouldnt fit. It isnt possible to delete the Camera Uploads folder from the website. 

     

    You could have emptied what was on the website, but, that would only delete what had sync'd and nothing else. 

  • Tixy's avatar
    Tixy
    New member | Level 2
    2 years ago

    Hi Mark,

    thank you for your reply, unfortunately, I still cannot find anywhere the folder "Camera Uploads" that was present in my folder "Dropbox" on the Mac, nor online and I checked the bin as well. Very weird and upsetting.

    I'll check today with Apple Store

    Thanks

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