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nichol882's avatar
nichol882
New member | Level 2
7 months ago
Solved

Can Dropbox delete files? I hadn't accessed my account in a while and it's now empty.

I haven't logged on in a while, and my account is completely empty. Does Dropbox delete stuff? If so, that's messed up! I had lots of photos in there! And I can't contact them because I'm on a free a...
account access
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File access
  • Mark's avatar
    Mark
    7 months ago
    nichol882 wrote:

    I haven't logged on in a while

    How long ago? Was it over 12 months? If so I'm afraid the data isn't recoverable. 

    What is http://www.dropbox.com/events showing? 

    nichol882 wrote:

    Does Dropbox delete stuff? If so, that's messed up!

    Yes they do - after 12 months of inactivity (i.e. not logging in). But they do send multiple emails over many months saying this is going to happen. They dont just do it. 

     

nichol882's avatar
nichol882
New member | Level 2
7 months ago

Wow, so I lost my entire photography portfolio... Memories gone.

Thanks for your help Mark, Dropbox should be paying you. I won't be using them ever again.

They gave me 3 months. Emailed me May 17th, files deleted Aug 14th. My fault for missing these 3 emails in the pile of spam I get from them. Unbelievable.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey nichol882. Please make sure to double check any computers you may have; if the Dropbox app was previously installed on them, your local Dropbox folder could still be there, along with your files.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago

    Sorry it wasnt answer you wanted, it is also probably worth mentioning that you can unsubscribe from all of the other emails via the links on the bottom of emails, or, via the Account menu option. 

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