Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Trush861's avatar
Trush861
Helpful | Level 5
3 years ago

Can no longer save current or new MS word or excel file on dropbox with android devices.

I can no longer save current or new Ms word or excel files on dropbox, when I try and do so I get "Can't edit - This file is read-only. To edit it, first save a copy of the file". I get this even on ...
Android
edit
Error Messages
Mobile
Tablet
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Trush861, sorry to hear you're having issues with this.

 

Are you the owner of these files or have they been shared with you? 

 

Also, can you please let us know if you're logged into your Microsoft account when trying to edit those files in the first place?

 

Have you tried exporting it to MS Word or Excel and working on the file from there perhaps?

 

Let us know more and we'll take it from there. 

  • Brian Cashman 's avatar
    Brian Cashman
    Explorer | Level 4
    3 years ago
    Same problem. Android Excel. I saved a copy on Dropbox. After saving and opening I get the read-only message yet if I make a change, save, and reopen, the change is there. Further, even though Excel says the file is in Dropbox it's no where to be found in Dropbox. It's in limbo somewhere. Excel says the file "Needs attention" but there's no way to save it in Dropbox so it's not read-only and accessible in Dropbox.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Brian Cashman , sorry to hear you’re seeing this, as well. 

       

      Can you send me a screenshot of the message you keep receiving about the file being read-only, so that we can have a visual?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!