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waihouse's avatar
waihouse
Explorer | Level 4
6 months ago
Solved

Cannot delete old backup. Can you help?

Hello, There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account.   I no longer have this device and the Dropbox app does not show any backup in Preferences → Back...
Delete
Dropbox Backup
Dropbox Basic
  • Walter's avatar
    Walter
    6 months ago

    Thanks for the screenshot waihouse - much appreciated.

    Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

waihouse's avatar
waihouse
Explorer | Level 4
6 months ago

Hi Walter, here are the screenshots you requested: 

- Plan page showing 15.2GB backup usage 

- Backup settings page showing no KINGSTON & Client device available

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey waihouse, happy Monday!

Would you mind sending us a screenshot of what you see on this page as well?

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