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a_rabatin's avatar
a_rabatin
Explorer | Level 3
3 years ago

Cannot delete or move top level folder as admin (folder used to belong to deleted user)

I have some folders in the admin area that I want to remove or delete - but even though I am logged in as admin, there is no menu function available. I 'shared' the folders with me but it also did ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting here, a_rabatin!

 

Can you send me one extra screenshot of the options you see when clicking on the button with the 3 dots next to your folders? 

 

Also, were the deleted user’s files transferred with these steps, by any chance?

 

Let me know what you find, and we can look into this.

  • a_rabatin's avatar
    a_rabatin
    Explorer | Level 3
    3 years ago

     

    Hello, this is what it looks like. Also when I select the folder with the tickbox, I do *not* get any options (Rename, Move etc)

    These folders were by a user that I deleted, and yes, I followed the steps to transfer ownership to my account. I am also the admin (This is from the Admin contents view).
    The problem was there before though - these were somewhat orphaned folders. I thought it would get cleaned up when I delete the user.

     

    Thank you for your help

     

    • a_rabatin's avatar
      a_rabatin
      Explorer | Level 3
      3 years ago

      One more thing ... the folders I have problems with are marked as 'Shared Folders' not Team folders.

      But although I (as admin) are also the owner of these, I cannot delete them or even look whats inside them

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey a_rabatin, sorry to jump in.

         

        Where are you trying this from? The All files page?

         

        Can you try from the Content tab in your admin console instead and let me know what options you see there?

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