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michaelelias's avatar
michaelelias
New member | Level 1
11 months ago

Cannot find files I thought I'd been saving to Dropbox on my old computer which won't let me in.

Cannot find files I thought I'd been saving to Dropbox on my old computer which won't let me in.  Had to buy a new computer; on it now but when I login to Dropbox, I don't find my files.  I was using...
Dropbox Basic
File access
restore
michaelelias's avatar
michaelelias
New member | Level 1
11 months ago

I was looking on the web version.  Is this the right thing to do?  Would installing the app on my computer make any difference, or does it only keep things locally without file sharing?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi michaelelias, if you install the Dropbox desktop application, it would sync the files from the site to your machine. 

However, if you have a Dropbox Backup from the old machine, it might be possible to restore from that Backup to your current device.

Are you certain that you're logging into the correct account as well? Is it possible that the Dropbox desktop application wasn't running on your old machine, so files weren't getting synced to the site?

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