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Garryx's avatar
Garryx
Explorer | Level 3
3 years ago
Solved

Can't delete my Dropbox Backup

Hi, I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be dele...
Computer Backup
Delete
Dropbox Backup
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the additional screenshot marcelltab 

     

    Could you try removing the backed up device from your account's  security page and then try to delete your backup? 

     

    If you get the same results, we might need to send you an email to investigate internally.

marcelltab's avatar
marcelltab
Explorer | Level 3
2 years ago

No errors. It just say that the file is deleted and then the files just there.

 

 

 

 

 

After all that, I go back the the 1st screen. The file is still there.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

marcelltab, I can see this was posted two days ago. Are those files still there? 

 

If yes, can you clarify the current syncing status of your Dropbox app?

  • marcelltab's avatar
    marcelltab
    Explorer | Level 3
    2 years ago

     

     

    Files still there.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the additional screenshot marcelltab 

       

      Could you try removing the backed up device from your account's  security page and then try to delete your backup? 

       

      If you get the same results, we might need to send you an email to investigate internally.

      • marcelltab's avatar
        marcelltab
        Explorer | Level 3
        2 years ago

        It worked! Excellent Walter. Thanks

         

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