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Garryx's avatar
Garryx
Explorer | Level 3
3 years ago
Solved

Can't delete my Dropbox Backup

Hi, I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be dele...
Computer Backup
Delete
Dropbox Backup
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the additional screenshot marcelltab 

     

    Could you try removing the backed up device from your account's  security page and then try to delete your backup? 

     

    If you get the same results, we might need to send you an email to investigate internally.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional screenshot marcelltab 

 

Could you try removing the backed up device from your account's  security page and then try to delete your backup? 

 

If you get the same results, we might need to send you an email to investigate internally.

marcelltab's avatar
marcelltab
Explorer | Level 3
2 years ago

It worked! Excellent Walter. Thanks

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear it's sorted now and thanks for keeping me in the loop too marcelltab 


    See you around the Community and have a lovely week ahead!

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