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Harlandiy's avatar
Harlandiy
Explorer | Level 3
2 years ago

Can't delete the first pdf file in my account

just installed drop box.  for some unknown reason it included a pdf file that is on my computer.  but I do not want it.  Tried all the obvious things, but I can't get rid of it.

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Harlandiy, thanks for bringing this to our attention.

     

    What happens when you try to delete the PDF file from your Dropbox folder on your machine, or from the site directly?

     

    Any other info or screenshots would be helpful!

  • Harlandiy's avatar
    Harlandiy
    Explorer | Level 3
    2 years ago

    Nothing can't even find a delete.  it appears that somehow when I install dropbox this showed up right away.  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Have you followed all these steps on how to delete files from your Dropbox account or folder?

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