Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JanWig's avatar
JanWig
New member | Level 1
11 months ago
Solved

Can't edit Microsoft files on iPhone (iOS 18)

I can no longer (just since a few days)  edit any files from Microsoft (.xlsx, .docx or .pptx) on my iPhone (14 with iOS18). I can only read them. I do subscribe on Microsoft 365 and I have always be...
edit
iOS
Mobile
  • JanWig's avatar
    JanWig
    11 months ago

    Microsoft solved the problem for me. I had to remove the Microsoft365 app (keeping the Word,Excel and PPT apps) then it worked

JanWig's avatar
JanWig
New member | Level 1
11 months ago

Found it: 

sorry for the Swedish

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi JanWig, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

    • JanWig's avatar
      JanWig
      New member | Level 1
      11 months ago

      Thanks.

      I am on the Dropbox Basic plan (the free version), but have less than three devices connected. Do you want me to uninstall the app, reboot and re-install anyway? Please confirm

      I assume no files will get lost if uninstall the app by using the "delete app" commando on my iPhone, or do I need to make a back-up of the files? Please confirm

      The problem has appeared recent week

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Yes, if you have less than 3 devices linked, please follow the steps I provided. No files on your Dropbox account will be affected.

         

        Bear in mind that any offline copies of your files in the Dropbox mobile app will need to be marked as offline again when you reinstall the app.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!