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Chppy 's avatar
Chppy
Explorer | Level 4
3 months ago
Solved

Unable to open an Excel file from Dropbox using the Microsoft Excel app on iPhone

I’ve been trying many times to open the excel sheet on my Dropbox app but to no avail. I even uninstall the Microsoft excel app as per other forums’ suggestions but the same problem persists. It says “Somthing went wrong and excel sheet can’t open.” I have attached the screenshot for your reference. I only have 1 email attached to 1 Dropbox account. Can someone help me out? 

 

iOS
Mobile
Preview
  • Jay's avatar
    Jay
    3 months ago

    If the issue is with one specific file, then it means that for some reason, that file is unable to be opened on the mobile app on Excel on your device.

    Could you try creating a new Excel file and copying the data from this non-working file to the new one, and see if it opens then?

8 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    How are you trying to open them? In what app etc.? 

    Could you explain the steps you are taking?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi Chppy ​, thanks for messaging the Community.

    Is this occurring for all Excel files, or just a certain file in particular?

    Are you able to preview the Excel file within the Dropbox mobile app before opening it in another app?

    This will help me to assist further!

  • Chppy 's avatar
    Chppy
    Explorer | Level 4
    3 months ago

    Mark​ in the Dropbox app, I click on the excel sheet and it automatically direct to Microsoft excel app to open it. There is only 1 option to open the file and when I click it, the above screenshot happens

  • Chppy 's avatar
    Chppy
    Explorer | Level 4
    3 months ago

    Jay​ I’m able to preview the excel sheet. 

    strangely enough, other excel sheets are able to open and edit except this file. Is there a way around it apart from creating a new excel sheet? Because all my data is in this file

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    If the issue is with one specific file, then it means that for some reason, that file is unable to be opened on the mobile app on Excel on your device.

    Could you try creating a new Excel file and copying the data from this non-working file to the new one, and see if it opens then?

  • Chppy 's avatar
    Chppy
    Explorer | Level 4
    3 months ago

    Jay​ i make a new excel sheet and I can access from my phone excel app now. Thank you for all your contributions in helping, appreciate it

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    No worries, glad to have helped out and that you're able to open the new file now.

    If there's anything else we can assist with, feel free to reply back here!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Chppy ​ and welcome to the Dropbox Community! I’m so glad to hear everything’s working again with the Excel app on your iPhone and thank you for coming back to share your update. It’s always great to hear when things are resolved, and your follow-up could definitely help others running into the same issue ✨.

    I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox. Since you’re working with Dropbox and Excel on mobile, I’d love to know... do you have a favourite feature that helps you stay productive while on the go?

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

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