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JanWig's avatar
JanWig
New member | Level 1
11 months ago
Solved

Can't edit Microsoft files on iPhone (iOS 18)

I can no longer (just since a few days)  edit any files from Microsoft (.xlsx, .docx or .pptx) on my iPhone (14 with iOS18). I can only read them. I do subscribe on Microsoft 365 and I have always be...
edit
iOS
Mobile
  • JanWig's avatar
    JanWig
    11 months ago

    Microsoft solved the problem for me. I had to remove the Microsoft365 app (keeping the Word,Excel and PPT apps) then it worked

JanWig's avatar
JanWig
New member | Level 1
11 months ago

Found it: 

sorry for the Swedish

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi JanWig, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

  • JanWig's avatar
    JanWig
    New member | Level 1
    11 months ago

    Thanks.

    I am on the Dropbox Basic plan (the free version), but have less than three devices connected. Do you want me to uninstall the app, reboot and re-install anyway? Please confirm

    I assume no files will get lost if uninstall the app by using the "delete app" commando on my iPhone, or do I need to make a back-up of the files? Please confirm

    The problem has appeared recent week

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Yes, if you have less than 3 devices linked, please follow the steps I provided. No files on your Dropbox account will be affected.

       

      Bear in mind that any offline copies of your files in the Dropbox mobile app will need to be marked as offline again when you reinstall the app.

      • JanWig's avatar
        JanWig
        New member | Level 1
        11 months ago

         I have now uninstalled, rebooted my phone and reinstalled Dropbox.

        Unfortunately no change. The .xlsx files can be opened but not for editing. No links in the excelfile is working. .docx files and .pptx files same thing. Can be opened and viewed but not edited. Same error and same error messages.

        After copying the files into OneDrive (on my PC)  I can open and edit from there.

        On the PC everything works fine from Dropbox, I.e. I can open and edit.

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