Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Missymoo's avatar
Missymoo
Explorer | Level 4
3 years ago
Solved

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug

edit
Microsoft Office
Mobile
  • TrevorS's avatar
    TrevorS
    3 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

34 Replies

Replies have been turned off for this discussion
Show More
  • KOMalley21's avatar
    KOMalley21
    New member | Level 2
    3 years ago
    Since Saturday, everytime I try to edit a file it won't open the editing page and gives me a message of dropbox keeps crashing because of a bug in the app and tells me to update when an update is available. My last update was 6/20/23. I've uninstalled and reinstalled and still the same issue. We use this daily for work and I need to be able to get in there to edit. Others are still able to do so. Apparently it is just my app?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi KOMalley21, I've merged you to this thread as you're experiencing a similar issue.

  • TrevorS's avatar
    TrevorS
    Icon for Dropbox Engineer rankDropbox Engineer
    3 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thanks for the update Trevor!

     

    If anyone is experiencing this issue after updating your Dropbox app, please let us know here.

     

    Regards,

    Ben

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!