Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug

This issue has been fixed on the latest stable release on the Android app 336.2.2.

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

34 Replies

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Hannah
Dropbox Community Moderator
3 years ago
Hey Alohaerba, thanks for letting us know about this.

Are you trying to edit the files using the Word and Excel apps on your phone?

Have you tried troubleshooting those apps as well, like clear their cache, uninstall-reinstall, etc.?
Hannah
Dropbox Community Moderator
3 years ago
Hey Al Fidaa, sorry to jump in here, but where did you send an email? Did you open a ticket with the support team about this?

Can you also send us the screenshot that Walter requested?

Thanks.
BMACins
Explorer | Level 4
3 years ago

This is what happens when I open Dropbox and click on the button to open in Excel. Been doing it all day. I've tried it with countless files. Made sure they were not open elsewhere, made sure Dropbox and Excel were both up to date apps, tried Uninstaller and reinstalling drop box, always the same issue.
Missymoo
Explorer | Level 4
3 years ago
Walter Jay Megan Hi all, you've all replied to me separately - screenshot now attached (logged in on a computer)
To recap: It's the personal, Dropbox basic (haven't exceeded devices). App version 334.2.2. Phone runs MO 365 apps
Al Fidaa
Explorer | Level 4
3 years ago
Yes, I'm experiencing the same problem exactly as you described
Al Fidaa
Explorer | Level 4
3 years ago
I'm unfamiliar with your help centre procedures and thus replied to the email received containing the response from Walter assuming that he'll receive it. Maybe you should develop a more user friendly and efficient response service to issues raised.

I'm unable to send a screenshot of the error message but 2 people have posted the same issue with the screenshot but have received no response or solution to the problem their side. So their solution will become my solution.

Thanks for jumping in Hannah. I hope you can solve our problem.
Ryanrs
New member | Level 2
3 years ago
Yes! Please help. I'm having the same problems and it's driving me nuts. I NEED to be able to open and edit these docs on my phone EVERY DAY for work.
Alohaerba
Explorer | Level 3
3 years ago
I have already tryed to clear cache, data setting, unistall-reinstall, factory reset the phone, restart the phone.

Nothing changed.

I tryed to open Excel / Word now and than open the file and this done well, but with this method i can edit the files but not only ready.

🥲
Bob131313
Explorer | Level 3
3 years ago
Wen i try t to open a file to for example excell, he says there is a bug in the app of dropbox.
Thans he goes bag to the dropbox file and not to excell!?
Help me please.
Emmet
Community Manager
3 years ago
Hello everyone,

Thank you for bringing this to our attention. Our mobile team has been made aware of this, and are looking into this issue. In the meantime, we recommend using the Dropbox Desktop app or Dropbox web, if possible. We will come back with an update as soon as we know more.

Regards,

Dropbox Community Team