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rdb268's avatar
rdb268
Helpful | Level 6
2 years ago
Solved

Can't find folders in Dropbox Rewind, when I try to restore them.

I deleted a bunch of files from Dropbox on Sept 16 or 17, and want to get them back. Tried dropbox rewind, but cannot find the files to rewind to. I can find plenty other files, but not the ones I need. When a user utilizes rewind, are some files not available?

Dropbox Rewind
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  • rdb268's avatar
    rdb268
    2 years ago

    I just did some researching, and I actually permanently deleted the files when I deleted. The research I did indicated that rewind would not recover permanently deleted files.

     

    Bummer.

     

    Thank you for the help, though.

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey rdb268, welcome to our Community! 

     

    You should be able to see your deleted content when using Dropbox Rewind, including your folders. Is there a chance that the folders you're referring to, were shared content?

     

    Have you checked your sharing tab, along with your events page, to see if you'll be able to locate them there?

     

    Keep me posted! 

    • rdb268's avatar
      rdb268
      Helpful | Level 6
      2 years ago

      It is not a shared file, and I checked the events page. None of the needed files are there.
      I should add: I rewound to Sept 3, but most of the files should be there, as I added them prior to Sept 3.  They are files I uploaded from my phone using the Dropbox app.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi rdb268, thanks for the added info! 

         

        Out of curiosity, have you tried to rewind to a date prior to September 3rd, just to see if this changes things? 

         

        Do you see the deletion of those files in your events page? 

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