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Myinate's avatar
Myinate
New member | Level 2
2 years ago
Solved

Can't view or delete my Dropbox Backup

I can't seem to delete my back up. I can't even see the files backed up. Any suggestions? Thanks.
Delete
Dropbox Backup
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  • Jay's avatar
    Jay
    2 years ago

    Hi Myinate, thanks for messaging the Community.

     

    Are you able to see the backup on the site, and click on it to see the files within it?

     

    What happens when you attempt to follow these steps to delete the backup?

     

    Any other info or screenshots would be helpful!

Goda--'s avatar
Goda--
New member | Level 2
2 years ago

My plan is Basic free version.

Now it contains Regular files (0 bytes)Backup (1.9 GB)Replay (0 bytes)Shared files (340.9 MB)

I can't see backup files either in my main, nor in backup page.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Goda--, I'd like to jump in here too!

 

You should be able to view your Backups, by visiting this page online as Walter suggested. 

 

You mentioned that you can't see anything there. Would you mind sending us a screenshot of your page, and what it reports?

 

If you wish to delete our Backup feature, you should be able to do so by following these steps. 

  • Goda--'s avatar
    Goda--
    New member | Level 2
    2 years ago

    Oh, I found and it helps to delete. Thank you a lot!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Any time Goda--!

       

      If you need anything else, we'll be one post away! 😎

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