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moyay's avatar
moyay
Explorer | Level 4
2 years ago
Solved

Chinese characters in my deletion confirmation pop-up on Windows

Hi, 

 

Something new happen recently when I was deleting some files. When I delete something from my Dropbox, I get a notice that they're moving the files to the Recycle Bin and then another prompt that asks me if I want to remove those files from all the devices connected to the dropbox. The new thing that happen is the last prompt now contains what appears to be Chinese characters. (Picture attached) I've reinstalled the Dropbox on both devices connected and that hasn't fixed the issue. Does anybody know what this is or how do I fix this? I haven't seen it when using any other program. The characters doesn't appear on the "moving files to the recycle bin" prompt but only on the prompt that comes after which is asking if I want to remove the files from the other connected devices. Also the Chinese characters aren't always in the same location. Sometimes they're beside the Dropbox at the top of the prompt and sometimes they on the "Delete Everywhere" button. 

Delete
desktop
Dropbox Basic
Notifications
windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi there Edward Alan and GrandpaW,

     

    We've released an expected fix in our Beta Build 192.3.4492.

     

    PS: auto-updates for this are available to everyone who chose "Include me on early releases" on the Settings page.

     

    Let us know if you have rolled out this version and still see these characters

     

    Thanks,

    Sam 

     

     

35 Replies

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  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi everyone, 

     

    Thanks for flagging this.

     

    Confirming here that these are ''garbaged'' characters appearing in the local delete dialogue.

     

    Our team is aware and working on it (and they should not be harmful). 

     

    We'll keep you updated once we've cleared them.

    Thanks!

    Sam

  • Nigelbc's avatar
    Nigelbc
    Explorer | Level 3
    2 years ago

    Happening with me too -  W7 Home premium  DB 190.4.6383

  • Karanja's avatar
    Karanja
    New member | Level 2
    2 years ago

    It has also started happening to me. I thought it was something serious but after a review no cause for alarm, they should work on it  

  • AM777's avatar
    AM777
    New member | Level 2
    2 years ago

    Hi there, today I have discovered the same by deleting something from the Dropbox!!! Strange, as far as I can see is this problem already more than 2 weeks old an still not solved!!!

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there AM777,

     

    We expect a fix to be rolled out in our next stable version (192).

     

    I'll make sure to share more news here.

     

    Thanks for bearing with us,

    Sam

  • flatpaxabia's avatar
    flatpaxabia
    Explorer | Level 4
    2 years ago

    Hi Sam
    Will our version be automatically updated?

    Kindest
    Bob H

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI flatpaxabia, the update should come through automatically when it is available.

     

    Otherwise, you could download it manually from this page, when you see the 192.4 stable version. 

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