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sscnz's avatar
sscnz
Explorer | Level 3
3 years ago

Comments disappearing from a video file in Dropbox

Comments were posted on a video file timeline for the editor to action. They were posted on Monday, still there on Tuesday but gone when the file was viewed today, Thursday. They have not been action...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you using Dropbox Replay to track each version of your video, or is this a normal video in your Dropbox account?

sscnz's avatar
sscnz
Explorer | Level 3
3 years ago

A normal video file in the Dropbox. Uploaded by the editor for a couple of us to view and comment on, so they continue editing and upload an updated version.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Is there definitely no version history to revert to, in order to see if any comments would return?

    • sscnz's avatar
      sscnz
      Explorer | Level 3
      3 years ago

      No. The Video file was uploaded 3.51pm 10 May and has only been viewed to add comments. There are no other versions. 

      Are you suggesting there are versions based on viewing and adding comment?

      There are no other versions appearing under 'Activity'. There is only one version.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me as well, sscnz. 

         

        Can you also take a look here? Do you see any events regarding this video file that could explain what possibly happened?

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