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3van-wright's avatar
3van-wright
New member | Level 2
8 years ago
Solved

Corruption of Excel Files saved to Dropbox

We have Dropbox for business and collaborate on a number of Excel files using Mac. Only one user at a time is permitted to access the file to avoid sync errors; all computers have installed the lates...
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  • Lusil's avatar
    Lusil
    8 years ago
     
    Although we don’t take any action on your Dropbox files that would cause them to be corrupted, have you by any chance tried to download the file in question directly to your computer, and then opening it? 
     
    You can also check to see if there are any incompatible characters included in any file names that may be causing file issues.
     
    Finally, I’d kindly recommend checking this article out for further info which may help in the process.  
     
    If you’re still experiencing some issues with this, could you please provide me with a screenshot (omitting any personal info) of any relevant error that you may be seeing?
     
    Thanks in advance. Let me know how it goes! :grin:
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey kemjdm,

Since you're able to open this file with Microsoft Excel online but not through the local Excel installation on your computer, it seems like the issue might be related to the software you're using to open the file. 

Can you check the steps in this Microsoft Support page here and let me know if any of the steps help with the issue?

Let me know how it goes - Thanks!

kemjdm's avatar
kemjdm
Helpful | Level 5
7 years ago

I had already tried repairing the file in Excel before posting to this forum. However, I did not know about the Protected View option in the OP on that thread:

1. Open Excel 2010.
2. Click on File > Options.

3. Select Trust Center > Trust center settings.

4. Select Protected view.
5. Uncheck all the options under Protected View > OK.

6. Restart Excel 2010 and try to open Excel documents.


Thank you! That fixed it.

Daphne wrote:

Hey kemjdm,

Since you're able to open this file with Microsoft Excel online but not through the local Excel installation on your computer, it seems like the issue might be related to the software you're using to open the file. 

Can you check the steps in this Microsoft Support page here and let me know if any of the steps help with the issue?

Let me know how it goes - Thanks!

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I'm very happy to hear that solved the issue kemjdm!

    If you ever have any other questions or issues then you know where you can find us. :grin:

    Have a great day - Cheers!

  • rmitterer's avatar
    rmitterer
    New member | Level 2
    7 years ago

    Hi,

      I recently had this issue as well. After some investigation, the dropbox excel files were empty and just links to dropbox cloud files. This was happening after a fresh install of Dropbox on a new Mac. The user was confused as she previously had no issues opening the file. The user sent me the file and I couldn't open it. We were just copying the linked Dropbox file and not an actual Excel file. Enabling Smart Sync in Dropbox fixed the issue and we were able to copy and open the files in Excel.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi rmitterer, thanks for letting us know what did the trick for you and the other user - awesome work!

    If you have any questions or feedback for us, just give us a shout. In the meantime, have a lovely day ahead. :grin:

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