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'Couldn't delete item' - I can't delete any folder or file or change how has access to anything
Afternoon
I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'
I also get an error when trying to remove access to some on a ...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorWelcome to the Community, Matt Busfield!
Just to clarify, are you receiving this error message only for a specific file, or multiple ones?
Is this happening for a personal file that you created on your Dropbox account or a shared one instead?
Let me know, and we’ll take it from there.
Hi Nancy
Thanks for the reply. It is happening on all files / folders. Even ones I have created and not shared with anyone.
Regards
Matt
- Nancy
Thanks for that, Matt!
Out of curiosity, do you currently have the desktop app installed on your device? If yes, I’d like you to try and delete a file from there and let me know if any type of error message pops up.
Other than that, can you also switch web browsers, and see if the error persists?
I am having the same problem
All my files are resisting being deleted but i am getting plenty of messages to expand my drop box capacity! If you find an answer, I'd be most grateful.
Morning
I don't have the desktop app installed (I've always used it through a browser) and I tried this on Chrome, Edge and on an IOS device and get the same results unfortunately.
I could try downloading the app and giving it a go on there if you think that would work?
Regards
Matt
- Hannah
Hey Matt Busfield, just to clarify, are you trying to delete your files from the "all files" page or the "Home" page on dropbox.com?
