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Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
3 years ago

'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Afternoon   I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'     I also get an error when trying to remove access to some on a ...
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Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
3 years ago

Morning

 

I don't have the desktop app installed (I've always used it through a browser) and I tried this on Chrome, Edge and on an IOS device and get the same results unfortunately. 

 

I could try downloading the app and giving it a go on there if you think that would work?

 

Regards

 

Matt

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Matt Busfield, just to clarify, are you trying to delete your files from the "all files" page or the "Home" page on dropbox.com?

  • Matt Busfield's avatar
    Matt Busfield
    Explorer | Level 4
    3 years ago

    Hi Hannah

     

    I'm trying to do this from the 'All files' section. If I try and delete from the Home section under 'Recent' I get this message....

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Matt Busfield, interesting, thanks for letting us know about that! 

       

      Are you certain that the files/folders aren't shared with someone? Also, can you send me a screenshot from the mobile app, when you try to delete the file from there?

      • Matt Busfield's avatar
        Matt Busfield
        Explorer | Level 4
        3 years ago

        Evening

         

        I don't use the mobile app, I use safari as a browser for dropbox login.

         

        I've tried this on shard folders and files and also ones that aren't but the result is the same....

         

         

        I can't actually remove anyone from any file or folder. I just get this message

         

        Thank you

         

        Matt

         

         

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