Forum Discussion

Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
3 years ago

'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Afternoon   I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'     I also get an error when trying to remove access to some on a ...
Delete
Error Messages
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Matt Busfield, just to clarify, are you trying to delete your files from the "all files" page or the "Home" page on dropbox.com?

Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
3 years ago

Hi Hannah

 

I'm trying to do this from the 'All files' section. If I try and delete from the Home section under 'Recent' I get this message....

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Matt Busfield, interesting, thanks for letting us know about that! 

     

    Are you certain that the files/folders aren't shared with someone? Also, can you send me a screenshot from the mobile app, when you try to delete the file from there?

    • Matt Busfield's avatar
      Matt Busfield
      Explorer | Level 4
      3 years ago

      Evening

       

      I don't use the mobile app, I use safari as a browser for dropbox login.

       

      I've tried this on shard folders and files and also ones that aren't but the result is the same....

       

       

      I can't actually remove anyone from any file or folder. I just get this message

       

      Thank you

       

      Matt

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for this additional info here, Matt.

         

        Can you please let us know what your main browser is and which version you're using?

         

        Also, have you tried to clear the cache of the browser, to see if that helps? 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!