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Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
2 years ago

'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Afternoon   I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'     I also get an error when trying to remove access to some on a ...
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Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
2 years ago

Hi Hannah

 

I'm trying to do this from the 'All files' section. If I try and delete from the Home section under 'Recent' I get this message....

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Matt Busfield, interesting, thanks for letting us know about that! 

 

Are you certain that the files/folders aren't shared with someone? Also, can you send me a screenshot from the mobile app, when you try to delete the file from there?

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