We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
'Couldn't delete item' - I can't delete any folder or file or change how has access to anything
Afternoon
I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'
I also get an error when trying to remove access to some on a ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Matt Busfield, interesting, thanks for letting us know about that!
Are you certain that the files/folders aren't shared with someone? Also, can you send me a screenshot from the mobile app, when you try to delete the file from there?
Evening
I don't use the mobile app, I use safari as a browser for dropbox login.
I've tried this on shard folders and files and also ones that aren't but the result is the same....
I can't actually remove anyone from any file or folder. I just get this message
Thank you
Matt
- Hannah
Thanks for this additional info here, Matt.
Can you please let us know what your main browser is and which version you're using?
Also, have you tried to clear the cache of the browser, to see if that helps?
Hi Hannah
I've tried it in Edge and Chrome. Just cleared the cache for all time on Chrome and still the same issue 😞
Best Regards
Matt
- Hannah
Thanks for trying, Matt! Can you also let us know which browser you mainly use and which version?
No problem
Chrome and Edge are my main browsers both on the latest versions
Thanks
Matt
- Jay
Hi Matt Busfield, what OS are you currently running on your device?
Thanks Matt
I managed to do it hooray!
Morning
I'm running Windows 10
Thanks
Matt
Morning Tricia
Interested how you managed this as I still have the same problem.
Cheers
Matt
- Megan
Hey Matt Busfield, can I send you an email, in order for us to have a closer look into this?
Hi Matt
If I got the list of all the folders up in the centre screen, I can rename or delete them through a left click on the 3 dots on the right. The same is true for the files within them. I don't understand why this was so hard to do but it seems to be working now.
