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Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
2 years ago

'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Afternoon

 

I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'

 

 

I also get an error when trying to remove access to some on a file.

 

Any help would be appreciated.

 

Thanks

 

Matt

Delete
Error Messages
Storage space

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for this additional info here, Matt.

     

    Can you please let us know what your main browser is and which version you're using?

     

    Also, have you tried to clear the cache of the browser, to see if that helps? 

  • Matt Busfield's avatar
    Matt Busfield
    Explorer | Level 4
    2 years ago

    Hi Hannah

     

    I've tried it in Edge and Chrome. Just cleared the cache for all time on Chrome and still the same issue 😞

     

    Best Regards

     

    Matt

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for trying, Matt! Can you also let us know which browser you mainly use and which version?

  • Matt Busfield's avatar
    Matt Busfield
    Explorer | Level 4
    2 years ago

    No problem

     

    Chrome and Edge are my main browsers both on the latest versions

     

    Thanks

     

    Matt

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Matt Busfield, what OS are you currently running on your device?

  • Matt Busfield's avatar
    Matt Busfield
    Explorer | Level 4
    2 years ago

    Morning Tricia

     

    Interested how you managed this as I still have the same problem.

     

    Cheers

     

    Matt

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Matt Busfield, can I send you an email, in order for us to have a closer look into this? 

  • Tricia51's avatar
    Tricia51
    Explorer | Level 4
    2 years ago

    Hi Matt

    If I got the list of all the folders up in the centre screen, I can rename or delete them through a left click on the 3 dots on the right. The same is true for the files within them. I don't understand why this was so hard to do but it seems to be working now.

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