Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Bb96, sorry to hear you're having issues with this.

 

Could you please try clearing your browser's cache or another browser and let me know if this persists?

 

If it does, I'd appreciate a screenshot of the exact error you've been getting.

 

Thanks!

  • Bb96's avatar
    Bb96
    Explorer | Level 3
    3 years ago
    I can’t send a screen shot but it says “couldn’t delete account. An unknown error occurred”
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Bb96!

       

      Did you try to delete your Dropbox account via another browser too, and the same error appears?

      • Bb96's avatar
        Bb96
        Explorer | Level 3
        3 years ago
        Yes same error , it’s says error 500

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