Forum Discussion

TV_brad's avatar
TV_brad
Explorer | Level 3
3 years ago

deleted files keep returning

I get a notification from dropbox saying I'm over my storage limit. So I delete a bunch of files and folders but then a week later, they've returned. I have 3 devices, a Windows PC, Macbook, and iPho...
Delete
FAQ
Organize
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It should mean that an app of some sort is restoring the files into your Dropbox folder. 

 

When you're deleting the files, are you doing so from your computer and then deleting them from the Recycle Bin/Trash? This will rule out one possibility of files being restored from there directly.

TV_brad's avatar
TV_brad
Explorer | Level 3
3 years ago

I tried deleting them from the web UI and my MacBook (where it said it was restoring from) and emptied the trash. Now, 3 weeks later, everything has returned and I'm again over my limit and things won't sync. I'm really at a loss, but my next step will just be to uninstall dropbox on my MacBook and try a fresh setup. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey TV_brad, are these files in a private or a shared folder?

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