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Forum Discussion

t84a's avatar
t84a
New member | Level 2
4 years ago
Solved

Deleting files does not free up space

I deleted about half of my files and then permanently deleted them in the "Deleted Files" section.  It still says I'm about out of space. Is there something else I need to do?
Delete
Space and storage
  • t84a's avatar
    t84a
    4 years ago

    It was my SMS backup program.  All solved.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jrbartlettjr, thanks for reaching out to us.

 

What's your used space, if you take a look at the plan tab in your account settings?

 

Is it possible that you have any shared folders in the account? Shared folders also take up space.

jrbartlettjr's avatar
jrbartlettjr
Explorer | Level 4
2 years ago

Thank you Hannah for your reply. Yes I did find a Folder that I have not done anything with for some time. It is "Shared" and "Delete" is not an option. I am clicking everywhere trying to learn how to disconnect it.

    • jrbartlettjr's avatar
      jrbartlettjr
      Explorer | Level 4
      2 years ago

      Ok thank you mark, that cleared out a bit more. 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago

        Don't forget to check your Backups page as well.

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