Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

t84a's avatar
t84a
New member | Level 2
4 years ago
Solved

Deleting files does not free up space

I deleted about half of my files and then permanently deleted them in the "Deleted Files" section.  It still says I'm about out of space. Is there something else I need to do?
Delete
Space and storage
  • t84a's avatar
    t84a
    4 years ago

    It was my SMS backup program.  All solved.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago

Don't forget to check your Backups page as well.

jrbartlettjr's avatar
jrbartlettjr
Explorer | Level 4
2 years ago

Okay, it says Backup = 0 bytes in "Manage Accounts." If I had backups, where would I find those?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jrbartlettjr, if your backups page is empty, you should be good.

     

    I would suggest following these steps, though, to calculate the size of any folders, shared or non-shared, you have in the account, to see which ones are taking up your space.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!