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t84a's avatar
t84a
New member | Level 2
4 years ago
Solved

Deleting files does not free up space

I deleted about half of my files and then permanently deleted them in the "Deleted Files" section.  It still says I'm about out of space. Is there something else I need to do?

Delete
Space and storage
  • t84a's avatar
    t84a
    4 years ago

    It was my SMS backup program.  All solved.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Laus, do you have any backups on your account, either from an external drive or computer backup?

  • Laus's avatar
    Laus
    Explorer | Level 3
    4 years ago

    No, I use DB only for storing documents not for backup purpose

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Laus, sorry to jump in here.

     

    Could you have a look at your account's homepage and let us know if you see any files or folders stored there?

  • Laus's avatar
    Laus
    Explorer | Level 3
    4 years ago

    As I previously sad, I deleted EVERYTHING but the space doesn't free up :'(

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Laus!

     

    Let's check one more thing please. When you visit your backup page, do you see anything there?

  • Mish1's avatar
    Mish1
    New member | Level 2
    4 years ago

    I deleted lots of files in hope of increasing my storage space but all that seems to have happened is that my storage space as diminished further (I have permanently deleted them too). Does anyone know how to free up storage? TIA

  • Mish1's avatar
    Mish1
    New member | Level 2
    4 years ago

    All sorted, using the past community posts.  I didn't find these until after I posted my own thread. Sorry!

  • Cressida Downey's avatar
    Cressida Downey
    Explorer | Level 3
    2 years ago

    I have deleted files etc that I do not need and shared files, but it is still not freeing up storage

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Cressida Downey, thanks for taking the time to post to the Dropbox Community.

     

    Can you take a look and send us a screenshot of what you see in the plan tab of your account settings?

     

    Does it show what kind of files are taking up your space?

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