Forum Discussion

BrainVision's avatar
BrainVision
New member | Level 2
19 days ago

Deliberate omission of critical folders for Basic accounts.

  I would like to bring to your attention a concerning practice that appears to affect free-tier users. Dropbox is not any more secure without external backup. It has become evident that certain...
Delete
Dropbox Backup
Folders
Shared Folders
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
19 days ago

Hey, BrainVision​, let's jump right into this! 

Based on your description, I am not sure I've encountered this before. However, if this isn't the case, feel free to link the thread you came across that describes an issue exactly as yours.

In order to be able to pinpoint the root cause of what you've tried, and see what might be going on, I would really appreciate some further insight. Specifically:

1) What exactly is happening on your end? When you're referring to "backup history" would you be able to let me know if you're talking about our Backup feature?
2) Did you delete any of your files, and have trouble restoring them or something entirely different?
3) Since you also mentioned shared folders, can you check the Shared tab and confirm whether or not the ones you might be looking for appear there? If we're dealing with shared folders, can you let us know if you were invited to them?

The more info we have, the better!

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