Forum Discussion

Rebadurchee's avatar
Rebadurchee
Explorer | Level 3
3 years ago

Dropbox added 25GB to my 2GB account without my knowledge. Now I can't access my account

I had gotten a message that I was over my 2GB limit.  Somehow I managed to delete enough files to get under that limit.  Suddenly there is a 25GB folder in my Dropbox and I don't know how to get it o...
Delete
Dropbox Basic
Storage space
CumminsCreationsSi's avatar
CumminsCreationsSi
New member | Level 2
3 years ago
  • Show I try deleting photos like having duplicates, or screenshots , I know Dropbox may be the answer but I'm not sure which files and documents to send to get what I need exactly ,
  • Maybe y'all can help ? 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!