Need to see if your shared folder is taking up space on your dropbox đšâđ»? Find out how to check here.
Forum Discussion
Solved
Dropbox appears to save, but file is missing
I'm having trouble with saving a few files to Dropbox. It's installed on my PC. I create the file and save it in my Dropbox file, as I have done for the last few years I've used Dropbox. When I ...
I closed the Dropbox application, restarted the computer, and everything seems to be working normally. I created and saved a new file to dropbox, and it saved appropriately with no phantom folders being created anywhere else. So I guess the problem is solved (Thank you!!!), but I just wish I knew what caused the problem in the first place!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the update.
The Dropbox desktop application shouldnât be creating any new folders outside of the Dropbox folder.
My assumption is that Word or Powerpoint is doing it somehow (perhaps that was where the recent files were located), since it happened when you saved the file in the Dropbox folder, or there could be another app that is doing so.
Does this only happen when you save files from the Office apps, or does it occur when saving any files from other apps?
Could you try temporarily closing the Dropbox desktop application from the system tray (by clicking it once, then the gear icon, and Quit) and save a file again to see if this happens once more? Thanks!
The Dropbox desktop application shouldnât be creating any new folders outside of the Dropbox folder.
My assumption is that Word or Powerpoint is doing it somehow (perhaps that was where the recent files were located), since it happened when you saved the file in the Dropbox folder, or there could be another app that is doing so.
Does this only happen when you save files from the Office apps, or does it occur when saving any files from other apps?
Could you try temporarily closing the Dropbox desktop application from the system tray (by clicking it once, then the gear icon, and Quit) and save a file again to see if this happens once more? Thanks!
I closed the Dropbox application, restarted the computer, and everything seems to be working normally. I created and saved a new file to dropbox, and it saved appropriately with no phantom folders being created anywhere else. So I guess the problem is solved (Thank you!!!), but I just wish I knew what caused the problem in the first place!
