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Forum Discussion
Dropbox no longer overwriting files
A few days ago, Dropbox stopped overwriting files when I edit and re-save them. Now, every time I edit one of my files on iPad and save to Dropbox, it creates a new file ending in (1). It used to simply update the file. I've tried re-installing dropbox and Illustrator (the app I'm saving from), but it hasn't worked. I've also tried saving from Procreate and the same issue occurs. Is there something else I can try? Thanks!
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- Same. Updated Dropbox AND to the latest iOS 15.5 and still no change.
- Megan
Dropbox Community Moderator
Hey everyone, happy Wednesday!
If any of you have a paid plan, can you try contacting our Support team about this, and opening a ticket? Once you do, you can reply back here, so I can locate the ticket on our system.
If you have any problems or issues when trying to create a ticket, please let me know and I'll be happy to reach out to you.
Cheers!
- Hi, I opened up a ticket as this new saving behavior is now occurring on the iPad too as of tonight.
Thank you! I have now opened a ticket.
- Well I got a reply back from support and it appears this is the new normal. The response that really surprised me is ‘the Overwrite/ Replace a File feature, has been removed.’ Overwriting a file is an expected feature on any file manager app like OneDrive or Windows File Explorer. The rationale for this is lost on me and makes for a messier file structure unless you check first and delete the existing file ahead of time. If this is an example of versioning, it’s a step backwards.
Wow, that's a terrible design change. Now we'll have to take extra steps on every save to first delete the existing file in Dropbox, save the new one, and then go back and rename the new one without (1). Awful. I wonder if they did any usability testng on that at all.
- I actually asked for a rationale for this design change and the response so far is silence.
This is an example of what isn’t broken, fix it. And why would anyone want a thumbnail preview area of what you are saving (and taking up half the phone screen space rather than seeing additional folder choices). What I’m also now seeing is that folders might not come up automatically but rather be loading. I also don’t trust it saving so am constantly checking to make sure the file is there afterwards (many times it’s not visible immediately until seconds later).
A very poor update to something that has been consistently stable, at least for me, for many years. Ever since the latest update on my iPad I can no longer save a file with the option to overwrite.
- Hannah
Hey Blackie1, did you get a chance to look for the ticket number Megan asked for?
As for you, MoeandRob, I moved your post to this relevant thread.
Can you let me know a bit more about your situation?
Are you on the most recent version of iPad OS and Dropbox?
Any additional info you can give me, would be really helpful.
Thanks!
