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Dropbox no longer uploading photos edited on iPhone?
Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos, it works instantly. What’s happened? Any ideas? It’s always worked for me for years. What’s changed? Any help greatly appreciated. I’m using manual upload. Thank you.
Thank you for being so kind and patient Valleyofthesun2. :grin:
Good news for all! This version of the Dropbox mobile app should fix it: https://apps.apple.com/us/app/dropbox/id327630330
Let me know.
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- Thanks Fiona, much appreciated.
Yes! I'm having this same issue! So frustrating. I've been searching for an answer, nothing yet.
- Fiona
Dropbox Staff
Hey Brooke214! Thanks for reporting.
I understand how frustrating this can be. :confounded:
I got you. Please confirm the information I am asking for on the first page of this thread and try the troubleshooting steps. If the issue persists, I will follow up with you via email to solve this.
- Yes, I have tried all of the things listed above, and no change. The only way I can get an edited photo to load is to go back to the photo In my phone and “revert changes” in the iPhone edit option. Once I’ve done that, Dropbox uploads it within seconds. The problem is that I want the edited version!
- Also, I concur with the previous poster, this was not an issue the last time I used Dropbox. It is a very new problem.
Hi Fiona,
I checked carefully what happens and it's the same as Sarah: "...photos that have not been edited, they upload instantly. Yet when I try to upload edited photos, they are forever stuck in waiting to upload mode." I do this from inside the app and I use the + button, I can select pictures from image gallery and I can choose which folder they go but they get stack forever. And, again, quoting Sarah, "The + button works fine, the images all appear in the folder, but are greyed out waiting to upload." It happens the same to me.
If I choose pictures in the gallery and I want to upload to the app one by one, I have no problem, I can upload edited or not. The size of the picture uploaded to the app is smaller than the one of the same pictures uploaded from the app using the + button.
Thank you, Fiona : )
Hi Fiona,
Maybe I have another clue.
I said that my photos were not modified but I used the iPhone's camera built-in "Portrait mode" (and some with the Portrait Lighting effect).
It seems that all the pictures that don't upload were taken with the Portrait mode.
I sent you an example this morning through our mail topic.
Furthermore, the pictures can't upload even while hitting the "+" button.
Thanks again for your help.
- Hi, I am having the exact same issue. I have tried all the steps mentioned by Fiona with no fix. My videos/unedited photos upload instantly but any taken in portrait or edited just through the iPhone standard photo program won’t upload. There is no error message just the photo sits in the Dropbox app greyed out waiting to upload. I have deleted the Dropbox app, reinstalled, signed out, signed in, turned off my iphone with no solution. Please let me know if anyone finds one as 2 days ago I had never had an issue with uploads. Thank you
- Hello, I was having the same issue: pictures taken with the portrait mode just waited there for the upload forever, but I think I maneged to find a workaround. After selecting the files to upload, you’ll find an option saying “Save HEIC photos as”, set by default as JPG, meaning that the app is going to convert the file before upload. Setting this value to HEIC resolved the upload problem, for me. Hope this helps. :)
