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Forum Discussion
RobLatour
5 years agoHelpful | Level 6
Dropbox not syncing - as of about 2 days ago
My dropbox folder on my Windows 10 (v20H2) PC has stopped syncing.
I think perhaps it was because I ran an automated upgrade to the Dropbox software yesterday and perhaps something went wrong - but I am not sure about that.
Regardless, here what I have tried to get it working again, and my current situation:
I tried all the steps here: https://help.dropbox.com/installs-integrations/sync-uploads/files-update-issues
Also, I completely uninstalled Dropbox from my machine and installed it again. I am signed on correctly and can see all my other dropbox files/folders just fine; they all have a green circle with a checkmark in them; they are also all present as expected.
I reviewed some past community posts, one suggested the use of a tool called ISS Crypto, which I installed and ran, followed by a reboot - but still no love.
What is not happening, but had worked for months and months, is I am creating a Dropbox file thru the use of a service called IFTTT and once that file is created and synced to my PC, a program running on my PC opens it up, processes it, and deletes it.
However, now, while the file is getting created by IFTTT it is not being synced to my PC as it had in the past.
Originally, I thought that the problem might have been with IFTTT, but it is not (see notes below).
Having that said, if I sign on to dropbox.com and navigate to the folder that I expect the file to be created in, and then trigger IFTTT to create the file, I see it being created via the web interface (following a refresh my browser (chrome)) and in that case it is then immediately synced to my computer as it should be.
I checked my syncing options and they seem correct. Some of the documentation said I could disable selective sync but I don't see that option as one which exists now. Regardless, the folder and subfolder in which the file is being created are both 'checked' to be synced - and as I mentioned, when I am signed onto the dropbox.com site and refresh my browser it all works fine. It just does not work without me doing that.
I've spent several hours today trying to work this out, but am at a loss and am now reaching out for support. Any help would be very much appreciated.
Thank you
It seems to be back working again. But only after I disconnected my IFTTT applet and then connected that same IFTTT applet again.
39 Replies
Replies have been turned off for this discussion
- RobLatour5 years agoHelpful | Level 6
It seems to be back working again. But only after I disconnected my IFTTT applet and then connected that same IFTTT applet again.
- ΠΠ΄ΡΠ°Π²ΠΊΠΎ5 years agoLegendary | Level 20
RobLatour, No any applet is guilty. π Seems Dropbox has fixed its system relatively fast! π§ Something very rare (don't to say like never before). π€·
Let's hope, we can see such (or similar, at least) speed for many other ongoing troubles. π Let's hope...
- Emma5 years ago
Community Manager
Hi all,
Thank you for reporting this issue, the team have now resolved this.
Please let us know if we can help with anything else!
- RobLatour5 years agoHelpful | Level 6
Thank you
- funkusty5 years agoNew member | Level 2
My Desktop version of dropbox is dropping out and losing the abilty to green ticks and or share files. This is seriously slowed my workflow and costing money.
Dropbox are you listening.
Russell
- petera25 years agoExplorer | Level 3
The issue is not fixed on my workstation. Dropbox on my laptop seems to be working fine in that it can upload files, but still cannot get new files and updates from my workstation.
- Walter5 years ago
Dropbox Community Moderator
Hey there funkusty & petera2; if you're still having issues with this, could you reboot your computers and let us know if syncing gets stuck again? - petera25 years agoExplorer | Level 3
Did a restart and a full shutdown. Dropbox sync is still stuck.
- Walter5 years ago
Dropbox Community Moderator
Thanks for the quick follow up petera2; much appreciated!
If it's stuck at the exact same number of files for an unusually large amount of time (this could depend on the size of your Dropbox folder), can you try fixing your hardlinks and permissions as outlined here?
Keep us in the loop! - petera25 years agoExplorer | Level 3
Did a fix of hard links and permissions. Still not syncing. After I applied the fix, it said syncing 268 files. Did a system restart and it back stuck syncing the same 16files.
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