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meemeemux's avatar
meemeemux
Helpful | Level 6
3 years ago
Solved

Dropbox rewind isn't working properly for Dropbox Plus and above users

hello everyone, I am having an issue, now I know I can restore deleted files and folders but selecting is cumbersome and there is no select all button, I tried to use dropboxes rewind feature but whe...
Dropbox Rewind
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  • meemeemux's avatar
    meemeemux
    3 years ago

    no, it hasn't been resolved, and my subscription expires next month as i decided to unsubscribe due to file conflicts with my devices, online only files are giving my computers trouble, but this doesn't happen on linux, in doing so, in deleted files, I should hopefully be able to see the files in clusters, ie, notes1, and 8 other files, and restore like that, because at the moment they're a complete mess so I can't restore them all at once as I have too many, that's why I wanted to use rewind, while I can rewind an individual folder as stated above, a sub folder isn't ideal since I like to store things in the root of my dropbox rather than in folders unless I am dealing with a type of file, for instance, midi".mid" music files, I wanted to restore them so that I can move them elsewhere on my computer, since I also set up owncloud for files I don't need to have in dropbox, being able to rewind my dropbox back to before I accidentally deleted all my files in one fell swoop would be better, I wish there was an easier way of doing it at time of writing

meemeemux's avatar
meemeemux
Helpful | Level 6
3 years ago

I think I did one this morning, in the man time may I suggest having a select all option on deleted files, that way if you really need to restore a large number of files you accidentally deleted or you want to clear it out you can, I can't even choose a snapshot, I go to click try rewind and then get the error, I have no other way of getting the old files back unless I use complicated mac recovery data software which is a pain to use and not ment for consumers as I deleted them using my mac

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

We appreciate the feedback here from both of you meemeemux and NB14, rest assured that it will be passed along to our team.

 

Can you let us know if your issue was eventually resolved, one way or another? Or do you still need assistance?

  • NB14's avatar
    NB14
    Helpful | Level 5
    3 years ago

    Hannah... Thanks...  Rewind via dropbox.com has always been a little bit of a hit and miss for me - shame we can't rewind folders and files from the OS removing the need of websites and browsers.

    • meemeemux's avatar
      meemeemux
      Helpful | Level 6
      3 years ago

      I am still waiting for a responce from my previous request on the rewind, I guess I will have to wait till my subscription expires to get the old layout on deleted files

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey NB14 - thanks for your feedback on this. It's been noted in our system, but please let us know if you have anything else to add.

         

        As for you now meemeemux, could you share your ticket ID from your support interaction so that we can look it up in our system?

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