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meemeemux's avatar
meemeemux
Helpful | Level 6
3 years ago
Solved

Dropbox rewind isn't working properly for Dropbox Plus and above users

hello everyone, I am having an issue, now I know I can restore deleted files and folders but selecting is cumbersome and there is no select all button, I tried to use dropboxes rewind feature but when ever I try it states there was an internal dropbox error and I want to rewind my intire dropbox, I am currently on the plus plan, is there another way I can get this working?

Dropbox Rewind
Error Messages
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  • meemeemux's avatar
    meemeemux
    3 years ago

    no, it hasn't been resolved, and my subscription expires next month as i decided to unsubscribe due to file conflicts with my devices, online only files are giving my computers trouble, but this doesn't happen on linux, in doing so, in deleted files, I should hopefully be able to see the files in clusters, ie, notes1, and 8 other files, and restore like that, because at the moment they're a complete mess so I can't restore them all at once as I have too many, that's why I wanted to use rewind, while I can rewind an individual folder as stated above, a sub folder isn't ideal since I like to store things in the root of my dropbox rather than in folders unless I am dealing with a type of file, for instance, midi".mid" music files, I wanted to restore them so that I can move them elsewhere on my computer, since I also set up owncloud for files I don't need to have in dropbox, being able to rewind my dropbox back to before I accidentally deleted all my files in one fell swoop would be better, I wish there was an easier way of doing it at time of writing

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  • NB14's avatar
    NB14
    Helpful | Level 5
    3 years ago

    Hannah... Thanks...  Rewind via dropbox.com has always been a little bit of a hit and miss for me - shame we can't rewind folders and files from the OS removing the need of websites and browsers.

  • meemeemux's avatar
    meemeemux
    Helpful | Level 6
    3 years ago

    I am still waiting for a responce from my previous request on the rewind, I guess I will have to wait till my subscription expires to get the old layout on deleted files

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey NB14 - thanks for your feedback on this. It's been noted in our system, but please let us know if you have anything else to add.

     

    As for you now meemeemux, could you share your ticket ID from your support interaction so that we can look it up in our system?

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