Forum Discussion

jmee's avatar
jmee
Explorer | Level 4
3 years ago

Dropbox tags persisting after removal

I recently started using tags to organize some photos within my dropbox. However, I noticed that even after I remove a tag, when I search for the tag that was removed, the photos that I removed the t...
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jmee's avatar
jmee
Explorer | Level 4
3 years ago

Hi Jay,

The tags are not visible in the properties of the image. Additionally, when I search for a tag, the images that no longer have the tag will still show up. The search results page, when in list view, won't display any tag underneath the images, but will still surface them when I search for the tag. Teh images that do still have the tag will show the tag underneath the thumbnail however.

 

Also, the photo names do not contain the tag or anything either. I am also not searching via the image search feature.

 

Really confused why this is happening, and it's really decreasing the utility of the tags feature, if searching for tags surfaces any photo that has ever had a given tag, not just those that currently have the tag.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry for jumping in, jmee. 

 

If you haven’t already, can you please clear your browser’s cache, and check for any pending updates? 

 

What’s the default browser you’re normally using, as well as its current version?

  • jmee's avatar
    jmee
    Explorer | Level 4
    3 years ago

    Hi @Nancy

     

    I've tried clearing the cache on both Safari and Chrome, and the issue persists. I'm also on the latest version (As of September 28, 2023) of both browsers. I have also tried from mobile browsers, and from a different account on a different device.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey jmee, sorry to jump in here, but we've noticed that you've contacted our email support team. They can help checking your settings with more privacy, as for the moment, this does not appear to be a ''bug''. We'll keep an eye if anything changes. 

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