Forum Discussion

ndbox12's avatar
ndbox12
New member | Level 1
11 months ago

Dropped a file into my Dropbox folder and don't know how to get it out

I have a project ive been working on for a while, and i decided to drag and drop it into my dropbox folder through my file explorer window.  But then i realized the file size was multiple gb and i ...
desktop
Organize
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Did you copy or move the file in the first place ndbox12? 

I'd recommend waiting to be able to access your computer to move it out of your Dropbox folder manually to be safe in this case, but you could also delete it and restore it from your deleted files page or the events page once you get to be on your computer. 

ndbox12's avatar
ndbox12
New member | Level 1
11 months ago

i have access to my computer right now. also yes I have tried copying the files to download, but i still want my original files.

im considering reverting windows to a restore point, wondering if that would mess up dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey ndbox12, I hope it's okay for me to jump in here as well.

    I wouldn't suggest restoring the whole computer to a previous point in time; do you see the file in your Dropbox folder at the moment?

    Can you hover over the Dropbox icon in your system tray? What's the sync status there?

    If it shows "up to date", can you try dragging it back to its original location?

     

  • ndbox12's avatar
    ndbox12
    New member | Level 1
    11 months ago

    i already tried moving it when it was fully synced. no dice :(

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Did you get an error or was the app not responding when moving the files out of your Dropbox folder ndbox12? 

  • ndbox12's avatar
    ndbox12
    New member | Level 1
    11 months ago

    the only option is copy. (p.s. by app do you mean file explorer?)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I'm referring to the Dropbox desktop app that should be syncing your files and changes in your system tray/menu bar, not the file explorer ndbox12 

    Can you have a look and clarify what the app is reporting?

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