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JohneeDubya's avatar
JohneeDubya
New member | Level 2
6 months ago

Edited files in Dropbox are down to 5 or 6 KB. How can I restore them?

I have identified over 50,000 of my Dropbox files have been altered or changed from standard file size to 5-6KB. Restoring them 1 at a time is brutal. I've checked deleted and they are not there. The...
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JohneeDubya's avatar
JohneeDubya
New member | Level 2
6 months ago

Hi Rich, Thank you for the suggestion, I checked that also. In my case I had not deleted files so rewind was empty. I  changed folders from offline to online only. This resulted in the files in the folders shrinking to 5-6 KB (local, o5her connected computers, and in Dropbox web... I opened a ticket and spoke extensively with support on this for over an hour, they came to the same conclusion of restoring manually 1 file at a time. Nor were they willing to provide insight on why this occurred. I suspect older versions of apps as part of the cause.

Out if the total 617 GB affected, I've manually recovered 140 GB this week

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