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MelGold's avatar
MelGold
Helpful | Level 6
1 year ago
Solved

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Error Messages
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  • BenDBX's avatar
    BenDBX
    1 year ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey there, MelGold, welcome to our Community! 

 

Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first.

 

Is this file yours, or a shared file?

 

Let me know more, and we'll take it from there!

MelGold's avatar
MelGold
Helpful | Level 6
1 year ago

Hello, 

 

Yes, I've used Microsoft Edge and Google Chrome and I am still having the same issue today!

The file is not a shared file!

 

Best, 

Melissa

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    MelGold, does the issue persist via an incognito window, as well? If you have any other browsers available, please give them a go, too.

     

    If yes, I’d like a full screenshot of what you’re seeing to check this further.

    • fabianhmorales's avatar
      fabianhmorales
      Explorer | Level 4
      1 year ago
      I have the same problem
did you find the solution?

      I have the same problem
      did you find the solution?

    • fabianhmorales's avatar
      fabianhmorales
      Explorer | Level 4
      1 year ago

      I have the same problem
      did you find the solution?

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