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MelGold's avatar
MelGold
Helpful | Level 6
2 years ago
Solved

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?

Error Messages
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

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  • ttscoff's avatar
    ttscoff
    Explorer | Level 4
    2 years ago

    Everything about the web app seems to be working correctly, but I'm getting an error 500 when I try to access version history on a file. Status board doesn't report any issues.

  • Front D.2's avatar
    Front D.2
    Helpful | Level 7
    2 years ago

    Same issue for at least the last couple of days, multiple browsers.

  • Brambles's avatar
    Brambles
    New member | Level 2
    2 years ago

    Also same problem which persists on all browser and after following suggested approaches on each

  • Imran44's avatar
    Imran44
    New member | Level 2
    2 years ago

    Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
    I got this error after trying to see Version History of my file, can someone help please.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Brambles,

     

    Thanks for checking in. We're still looking into it, but I'll let you know when we have an update!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    BenDBX wrote:

    Hi Brambles,

     

    Thanks for checking in. We're still looking into it, but I'll let you know when we have an update!

    Can it not be escalated to update the Status page? This issue has been going on now since last Wednesday but still isnt on the status page? 😞

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

  • MelGold's avatar
    MelGold
    Helpful | Level 6
    2 years ago

    Thank you! My Version History now works!

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