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Danette5's avatar
Danette5
Helpful | Level 5
3 years ago
Solved

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:   There are too many files in one request. Please ret...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

pmjboyle's avatar
pmjboyle
Explorer | Level 3
3 years ago

This remains an issue for my account. Is there an actual fix forthcoming or can individual users reach out to request deletion of specific directories?

 

This is particularly odious given the recent policy change regarding accounts that previously had "unlimited storage". I am scrambling like crazy to get my team's accounts under 15 TB each and now we're dealing with outages like this. 

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi pmjboyle,

 

Are you still unable to delete multiple files? File deletion functionality related to the outage should be fully restored. I can certainly have our team look into it if you are still unable to bulk delete.

 

If anyone else is still experiencing this, please let me know.

 

Thanks,

Ben

  • ricodude's avatar
    ricodude
    Explorer | Level 3
    3 years ago

    Hi Ben

     

    I am getting this issue. I have been re-arranging my folders on Dropbox (and at each step waiting for Dropbox to complete the sync before moving to next step), but there are some folders I cannot copy, move or delete. For some folders I get the message "Too many files ..." and for others I simply get "Couldn't delete ...". Just now I tried this again for a single .gitignore file (all of 6 bytes) and got "Couldn't delete 1 item".

     

    This is all via the Dropbox website. **Extremely** frustrating and makes me seriously doubt the underlying integrity of Dropbox.

     

    Any help appreciated. Ideally with an explanation as to why this is happening (which will hopefully allay my doubts).

     

    Thanks

     

    Richard

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      HI ricodude, could you try switching browsers to see if this helps?

       

      Otherwise, you can try using incognito/private browsing mode without any extensions running?

      • ricodude's avatar
        ricodude
        Explorer | Level 3
        3 years ago

        Hi Jay

         

        I tried deleting one of the folders on both Chrome & Safari and in each case using normal & incognito windows. Same result each time: "Too many files ..."

         

        R.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi ricodude, sorry to jump in here! 

       

      Does this happen with all of your files/folders or just with some specific ones?

       

      If you could send me a screenshot of the error message you get on your end, that'd be amazing.

      • ricodude's avatar
        ricodude
        Explorer | Level 3
        3 years ago

        Hi Megan - It has been for some specific ones. I couldn't see any obvious pattern; it's not related to size, no. of files or special characters, so far as I can tell.

         

        This was the case for three specific folders and their contents for last few days up to some minutes ago, however I just tried deleting them again as an example to show you and they deleted fine - so inconsistent.

         

        However their parent folder - which is now empty - still cannot be deleted. Screenshot attached.

         

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