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Danette5's avatar
Danette5
Helpful | Level 5
3 years ago
Solved

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:   There are too many files in one request. Please ret...
Delete
Error Messages
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the speedy response and for the screenshots too ricodude!

 

Have you tried clearing the cache on your browser? 

 

It'd also help if you could disable any plug-ins, just to rule that one out too, and make sure they don't interfere. 

ricodude's avatar
ricodude
Explorer | Level 3
3 years ago

Hi Megan

 

You'll note from my previous replies that I tried using incognito windows in both Chrome & Safari, which would not have had any plugins enabled. I just tried using Firefox with an empty cache & no plugins and this did actually work - i.e. I could delete the empty folder. However I think this is just inconsistent behaviour rather than a causal link.

 

I'm back to trying to re-organize the folders and there are a whole series of folders that I cannot move within Dropbox - whatever the browser, cache, plugin set up. First Dropbox warns "Moving this folder might take a while" because it has a large number of files. Then it tries moving it and comes back with "Couldn't move 1 item ...".

 

At this point I am giving up. I cannot use a file system that has inconsistent behaviour and that does not work for some files / folders.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ricodude, I’m sorry to hear this. 

     

    Please feel free to share the OS version of your computer, as well as the version of the default browser you’re using, and we’ll check this further.

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